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Food Server

Position Summary: Takes accurate orders from customers, enters orders in POS system, makes food recommendations, pairs beverages and clears/cleans tables once the meal has been completed while providing excellent guest service. Upsells food and beverage items to maximize profitability.

Duties & Responsibilities Primary Responsibilities/Essential Functions: 1. Helps guests select food and beverages by presenting menu, offering cocktails and aperitifs, suggesting courses, explaining the chef's specialties, identifying appropriate wines and answering food preparation questions. 2. Enters orders to POS system and records guests' choices, special dietary needs and special requests. 3. Keeps kitchen staff informed by noting timing of meal progression. 4. Processes guest payment transactions accurately and closes out table. Balances all payment methods with accuracy to sales report. 5. Maintains the cleanliness of the work areas. Keeps area stocked. 6. Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils. 7. Follows all standard food handling, sanitation, TIPS and health department guidelines.

Other Responsibilities/Supportive Functions: 1. Completes side work before, during and after shift. 2. Provide guests a high level dining experience, while maintaining a professional distance and staying alert to their needs. 3. Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents. 4. Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft. 5. Ensures minors and intoxicated persons are not served alcoholic beverages. Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.

Hotel Granduca is an equal opportunity employer M/F/V/D

Job Details
Reference # 38727
Posted on 10 Sep 2021
Location(s) Hotel Granduca - West Lake Hills, TX
Department Food & Beverage
Career level Entry Level
Hours/Status Part-time (Less than 30 hours/week)
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