Bell/Valet | Ko'a Kea Hotel and Resort

Full Time & Part Time Positions Available

Hourly Rate: $14.75 plus parking incentive. 

Our Property:

On the sunny south shore of Kaua'i, you'll find the golden beaches of Koa' Kea Hotel and Resort. Inspired by the Pacific's spectacular sunsets and vibrant sea life, this exceptional 121-room boutique resort was named the #1 resort in Kauai for its beachfront accommodations, breathtaking views, luxurious amenities, and personalized service.

Job Summary

The Ko'a Kea Hotel and Resort is seeking an individual with a strong commitment to outstanding service and a keen sense of detail to join our team as Bell/Valet. If you are an individual who is passionate about delivering great service and gets satisfaction from being a part of a great team then the Ko'a Kea Hotel and Resort is the place for you.  If you are prepared to make a difference in each guest's life then the Ko'a Kea Hotel and Resort will be a place you will be proud to become a part of.

Overview:

As a Bell/Valet at Ko'a Kea Hotel and Resort you are in constant communication with the Front Desk staff to ensure guests are escorted and their luggage and personal items are transported to and from the guest rooms efficiently.  It is important to ensure that guests are comfortable with their accommodation and are familiar with room offerings and features.  This highly visible role gives opportunities for casual conversation and hotel or local recommendations.  Responsibilities include assisting the passengers during the loading and unloading process, and safely and efficiently relocating the guest automobile to designated parking locations.  This role requires precise communication and coordination with the Front Desk. 

Essential Duties/Responsibilities:

• Maintain warm, hospitable guest relations in all guest contact.
• Responding to individual guest needs as they occur.
• Greet customers and issue valet tickets for vehicles.
• Park guest vehicles.
• File and secure valet keys.
• Escort incoming guests to rooms.
• Assist guests with luggage.
• Explain features of room such as operation of radio, telephone, television, in-room movie system, etc.
• Offer information pertaining to available hotel services, points of interest, and entertainment attractions.
• Deliver messages, faxes and run errands.
• Keep record of calls for service.
• Deliver packages, suitcases, and trunks.
• Issue claim checks, store and retrieve guest luggage and items.
• Keep the storage room neat and clean.
• Polish, clean and maintain equipment and vehicles.
• Report all items in need of repair to supervisor and maintain equipment used in work.
• Protect guest safety and well-being; be courteous to all guests and co-workers.
• Adjusts to high pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Always conducts him/herself (acts and dresses) professionally; sets standards for all.
• Expresses ideas and conveys information clearly, effectively, and professionally.

Job Requirements:

• Knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Knowledge of all hotel departments and functions.
• Good mathematical and computer skills.
• Ability to actively listen to others.
• Ability to lift and pull a minimum of 20 pounds.
• Ability to perform physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
• Ability to be a team player.
• Ability to tolerate moderate amounts of walking.
• Driver's license and ability to maintain a clean driving abstract for a minimum of three years.
• Ability to operate automatic and manual vehicles.

Physical Requirements:

• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing.
• Minimum pulling of 20 pounds.
• Other duties may be assigned.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Pharmacy Insurance
• 401K
• Referral Bonus
• Paid Time Off
• Birthday Holiday (Full-Time or Part Time Only)
• Gone Fishing Holiday (Full-Time Only)
• Opportunities for advancement

The Ko'a Kea Hotel and Resort, one of Pacific Hospitality Group's Meritage Hotels, welcomes your interest in applying for this position.

Pacific Hospitality Group is an Equal Opportunity.