Position Summary:

Cleans and supplies all assigned guest rooms or other guest areas according to department procedures and standards to exceed guest satisfaction. Reports damage, mechanical deficiencies, suspicious activities or theft.

Primary Responsibilities/Essential Functions:

1. Cleans all areas of the property's guest rooms according to standards and procedures. Assigned responsibilities typically include changing linens and making beds, cleaning bathrooms, sweeping and dusting guest rooms, emptying trash, maintaining cleanliness of balconies and terraces, cleaning and dusting room furnishings as assigned.
2. Restocks guest room supplies and linens.
3. Maintains linen closet in a clean, neat and orderly manner. Assists with restocking as assigned.
4. In assigned areas, dusts all furniture, pictures and shelves.  Polishes wood, marble and other materials in public view.  Cleans glass windows, doors and partitions.
5. Empties trash receptacles and replaces trash bags.  Notifies Housekeeping Management about need to replenish supplies.
6. Thoroughly cleans guest restrooms, including sinks, toilets, urinals, mirrors, tiles, counters, walls, stalls, vents and/or floors with appropriate cleaning agents as assigned.
7. Immediately reports any noted repairs or maintenance of guestroom, public areas, or back of the house areas.
8. Resolves guest complaints within scope of authority, otherwise refers the matter to management.  Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.

Other Responsibilities/Supportive Functions:

1. May assist with other housekeeping duties as needed.
2. Returns any items found in public areas to the Housekeeping department and logs appropriate information such as the date, where it was found, description of the item, and the name of the person who found it.
3. Notifies management of unsafe conditions, needed maintenance of any rooms or equipment and any accidents.

Qualifications (relevant experience, education and training):

1. No formal education required.
2. Prior housekeeping experience in a hotel environment preferred.
3. Contacts sometimes contain confidential/sensitive information so requires ability to use discretion. Must demonstrate positive attitude and professional demeanor. Requires general communication and interpersonal skills and commitment to a high level of guest satisfaction.
4. Requires ability to perform basic math skills such as addition, subtraction, multiplication and division.
5. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
6. Ability to read and comprehend simple instructions, short correspondence and memos.
7. Knowledge of various types of flooring found at the property. For example: different types of carpet, stone and hard flooring.
8. Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends and alternate shifts.
9. Must complete training on proper disposal/handling of sharps, such as needles, and follow proper procedures. Completes required training as scheduled.
10. Must maintain a clean and appearance and professional demeanor.

Hotel Viata is an equal opportunity employer. M/F/V/D