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Corporate Spa Operations Manager

Corporate Spa Operations Manager 

(Good steppingstone to an onsite position)

You're Excited About Us Because You Will…

  • Support operations on a higher level, you will be exposed to all facets of the spa operation from a corporate support perspective
  • Roll up your sleeves, execute on tactical support
  • Track financials and set goals with Spa Managers
  • Support menu curation
  • Project manage curated lines/skincare (branded and white label in case of the Albery)
  • Task force in need periods, opening spa, support on maintenance, hiring, etc...
  • Be responsible for the overall direction and strategy of the portfolio's spa outlets
  • Develop and support on property managers with new spa treatments, protocols, licensing, recruiting and facilitates training to the field
  • Ensure competitive pricing is set at each spa location, strategize alternative offerings and partnership opportunities in the industry
  • Continually seek to improve the guest experience and maximize the financial performance of each spa
  • Develop programming for all Meritage collection Spas
  • Consult with operations leadership and property management teams to deliver high quality, high margin spa offerings that delight guests and meet financial projections, while delivering brand experiences
  • Develop spa service menus and programs in hotels that meet brand, regulatory and financial projections
  • Ensure excellence and consistency in delivery of service
  • Provide guidance to property, operations and company leadership regarding quality and service standards within the spa
  • Monitor and analyze each spa's financial performance and contribution to hotel profitability
  • Collaborate with purchasing partners, operations and legal representatives to develop vendor agreements as needed
  • Work with property teams to develop realistic and attainable budgets and accurate forecasts for spa operations
  • Develop effective best practices and strategies for the spas, with emphasis on service quality, revenue maximization, and waste minimization
  • Develop menu, preparation, profitability models and market-specific programs that are competitive and profitable
  • Regularly visit spa locations to evaluate services and to provide guidance and support to spa teams
  • Develop and implement training programs that instill safe, effective preparation and service procedures and techniques to team members
  • Support property leadership in sourcing, interviewing, hiring, training and developing talent
  • Support property leadership pre-opening operations (travel is required)
  • Ensure best practices are shared and maximized across portfolio
  • Develop and oversee unique programming alongside Director of Wellness
  • Achieve best in market reputation for all spa
  • Conduct market audits of spa offerings in all new hotel locations
  • Work closely with Wellness and Retail for procurement, trends and alternative treatment options
  • Work closely with marketing and communication teams, to ensure brand integrity and maximization of press and social media opportunities


We're Excited About YOU Because….

  • This is the next step in your career, full hands-on experience
  • You have a deep understanding of successful luxury spas
  • You have the ability to travel to the spa locations and spend significant amount of time on-site at the different locations
  • You have excellent project management and problem-solving skills
  • You have experience and knowledge utilizing multiple technology platforms to analyze results, present recommendations and resolve issues that arise
  • You are customer focused and able to meet external guest requirements as well as internal organizational expectations
  • You have the financial acumen and can analyze data to improve performance
  • You have the ability to drive results in order to manage budgets and meet deadlines


What else do YOU need to know……

This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. See the Job Description for further information about this job.

We are an equal opportunity employer.









Job Details
Reference # 43408
Posted on 13 Dec 2021
Location(s) Corporate Office - Irvine, CA
Department Spa
Career level Management
Hours/Status Full-time
More details (document)