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BT Sales Manager

Position Summary:
Achieves or exceeds sales goals by providing complete account penetration in
designated business market segment. Maximizes profitability and revenue of the hotel
by upselling in order to achieve sales goals. Establishes new client relationships and
maintains existing relationships to maximize revenue.

Primary Responsibilities/Essential Functions:
1. Actively solicits new business opportunities through prospecting new customers
(including groups, travel managers, travel agents and consumers). Uses network
channels to open doors to new customers. Seeks methods to penetrate key
business activities within the marketplace and finds profitable ways to bring this
business to the hotel. Researches information on market and trends and the
clients supporting those markets locally.
2. Actively participates in industry related organizations. Attends trade shows,
community events and industry meetings to develop business. Participates in
Sales blitzes. Makes onsite and field presentations to prospective clients.
Participates in pre-event meetings, training and other sales-related meetings as
required.
3. Develops long-term relationships with clients or potential clients by maintaining
consistent verbal and written communications and providing good customer
service.
4. Analyzes requirements of business opportunities. Researches and maintains
knowledge of market trends, competition and customers. Responds to RFP's.
Outlines available hotel space, menus and facilities. Quotes prices. Meets with
clients and hotel department managers to plan function details, space
requirements, food service and decor. Prepares correspondence to customers,
internal booking reports and client data.
5. Maintains detailed information about clients/prospective clients and enters data
into property's computer systems.
6. Attends Business Review Meetings. Researches new companies. Creates and
implements direct mailing campaigns. Attends training. Makes presentations
7. Conducts familiarization trips. Participate in local community to develop
business.

Other Responsibilities/Supportive Functions:
1. Responds to guest inquiries and coordinates special arrangements and requests.
2. Resolves guest complaints within scope of authority, otherwise refers the matter
to upper management. Notifies supervisor and/or Security of all unusual events
or circumstances.

Qualifications (relevant experience, education and training):
1. High school diploma or general education degree (GED), or equivalent
combination of education and experience. Bachelor's degree in Hospitality
desired.
2. Two or more years of related sales experience (i.e. Catering/Event Sales, Event
Coordination, or as an Executive Meeting Manager) in a similar sized hotel/resort
or winery operation.
3. Possess solid knowledge of hotel service standards, guest relations and
etiquette. Ability and experience in successfully selling and working in a high
volume, time sensitive environment.
4. Ability to learn, follow and maintain effective sale processes designed to attain
maximum revenue while ensuring adherence to established operating criteria.
5. Completes all required training as scheduled.
6. Strong knowledge of sales techniques with strong skills and ability to negotiate
and close sales.
7. Requires ability to determine needs of customers and persuasively present sales
options through verbal face-to-face and telephone interactions. Must be able to
create and effectively provide sales presentations and materials to potential
customers. Contacts sometimes contain confidential/sensitive information so
requires ability to use discretion. Must demonstrate positive attitude and
professional demeanor. Requires strong communication and interpersonal skills
and commitment to a high level of guest satisfaction.
8. Uses logic and reasoning to identify the strengths and weaknesses of alternative
solutions, conclusions or approaches to problems. Must be able to solve
problems and remain calm and alert if dealing with difficult guest, during busy
activity periods or in an emergency situation.
9. Requires working knowledge of MS Office applications and ability to learn and
use telephone and computer systems used at the hotel. Proficiency with DELPHI
preferred.
10. Due to the cyclical nature of the hospitality industry, team members may be
required to work varying schedules to reflect the business needs of the hotel.
Work schedules will include working on holidays, weekends and alternate shifts.
Position requires working from property location.
11. Must maintain a clean appearance and professional demeanor.

DoubleTree by Hilton Irvine Spectrum is an equal opportunity employer M/F/V/D.

Job Details
Reference # 43105
Posted on 10 Nov 2021
Location(s) DoubleTree by Hilton Irvine Spectrum - Irvine, CA
Department Sales & Marketing
Career level Management
Hours/Status
More details (document)