In Room Dining Server | Ko'a Kea Hotel and Resort

Full Time & Part Time Positions Available

Hourly Rate: $14.00 plus tips

Our Property:

On the sunny south shore of Kaua'i, you'll find the golden beaches of Koa' Kea Hotel and Resort. Inspired by thePacific's spectacular sunsets and vibrant sea life, this exceptional 121-room boutique resort was named the #1 resort in Kauai for its beachfront accommodations, breathtaking views, luxurious amenities, and personalized service.

Job Summary

The Ko'a Kea Hotel and Resort is seeking an individual with a strong commitment to outstanding service and a keen sense of detail to join our team as an AM Server.

If you are an individual who is passionate about delivering great service and gets satisfaction from being a part of a great team, then the Ko'a Kea Hotel and Resort is the place for you.  If you are prepared to make a difference in each guest's life, then the Ko'a Kea Hotel and Resort will be a place you will be proud to become a part of.

Overview:

The In Room Dining Servers create an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful, and exceptional service, while maintaining a clean, comfortable, and inviting environment.  Our In Room Dining Servers demonstrate the attributes of a great Host by being aware and attentive to our guests' needs; in addition, they create conversations and share a moment thereby making a real connection with our guests.

Essential Duties/Responsibilities:

• Maintain warm, hospitable guest relations in all guest contact.
• Responding to individual guest needs as they occur.
• Greet all guests in a warm and enthusiastic manner.
• Answer questions and make suggestions regarding menu item selections, preparations of items, and beverages.
• Communicate menu selections to the culinary and beverage teams.
• Monitor guests to fulfill any additional requests and determine when the meal experience is at an end and the guests are ready for their trays to be picked up.
• Compute bills, collect payment, and make change for guests as needed.
• Responds to all guest requests and informs guests of hotel services, features, room amenities, shopping, dining, entertainment, and travel directions.
• Ask for and confirm any future dining reservations at our restaurant.
• Respond to and resolve all guest requests, complaints, or questions in a courteous and timely manner.
• Thoroughly completes projects and assignments professionally with care.
• Other duties as assigned.
• Report all items in need of repair to supervisor and maintain equipment used in work.
• Protect guest safety and well-being.
• Adjusts to high pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Always conducts him/herself (acts and dresses) professionally; sets standards for all.
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Works to resolve disagreements and is respectful of peers and co-workers.
• Scrupulously follows all Ko'a Kea Hotel & Resort policies and procedures.

Job Requirements:

• Knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Knowledge of all hotel departments and functions.
• Good mathematical and computer skills.
• Ability to actively listen to others.
• Ability to lift and pull a minimum of 20 pounds.
• Ability to perform physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
• Ability to be a team player.
• Ability to tolerate moderate amounts of walking.
• Driver's license and ability to maintain a clean driving abstract for a minimum of three years.
• Ability to operate automatic and manual vehicles.

Physical Requirements:

• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing.
• Minimum pulling of 20 pounds.
• Other duties may be assigned.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Pharmacy Insurance
• 401K
• Referral Bonus
• Paid Time Off
• Birthday Holiday (Full-Time or Part Time Only)
• Gone Fishing Holiday (Full-Time Only)
• Opportunities for advancement

The Ko'a Kea Hotel and Resort is taking tip credit as authorized by state and federal law.  Under state and federal law, a tipped employee (defined as an employee who customarily and regularly receives at least $30.00 per month in tips) be paid a direct wage which is lower than the minimum wage, so long as certain requirements are followed.

The Ko'a Kea Hotel and Resort, one of Pacific Hospitality Group's Meritage Hotels, welcomes your interest in applying for this position.

Pacific Hospitality Group is an Equal Opportunity.