Hourly Rate: $18.00 plus retail commission and 1% service charge

Aarna Spa is seeking an enthusiastic, hospitable, and dynamic individual to join our team as a Spa Coordinator!

Named one of the "Best New U.S. Coastal Hotels" by Condé Nast Traveler, the oceanfront Paséa Hotel & Spa is a modern oasis with an unrivaled sense of clean, coastal style and comfort. Located in the heart of the vibrant and emerging Huntington Beach community and just steps from the city's iconic pier on USA Today's number one beach in California, Paséa Hotel & Spa provides the perfect beach-goers escape.  Discerning world travelers will be welcomed with spacious guest rooms and suites, almost all with ocean views, a celebrated signature restaurant featuring a wood-fired grill, a chic rooftop lounge with panoramic ocean views, an oceanfront pool experience with cabanas and poolside service, and a rejuvenating Balinese-inspired spa. Come join one of the most dynamic teams in Orange County.

Job Summary:

Responsible for all facets of guest movement throughout the Spa. Coordinates and schedules all types of use and services for the spa, salon, fitness center, recreation areas, and other related spa facilities. Greets guests, guides them around facilities, schedules appointments, processes payments and provides information about amenities. Assist with overall communication in the Spa, Salon, recreation and Fitness area.  Ensures overall cleanliness and appearance and supplies all Spa areas according to department procedures and standards to exceed guest satisfaction.

Essential Duties/Responsibilities:

• Warmly greets and welcomes guests upon arrival. Provides general spa orientation and offers guest amenities such as water, robes, towels, slippers, refreshments, etc. Answers general questions about property, Spa services and amenities. May escort guests to/from treatment rooms.
• Maintains cleanliness of reception areas, treatment rooms, sauna and steam rooms, restrooms, spa/salon locker room, fitness center, and lounge areas.  Disposes of trash and dirty linens in the proper area. Stocks towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations.  Maintains linen closet in a clean, neat and orderly manner. Assists with restocking as assigned.
• Maintains current knowledge of all Spa and Salon services including treatments, spa amenities, staff abilities, fitness classes, hours of operations, spa retail, etc. Takes messages for guests and staff and delivers in a timely manner. Promotes additional treatments to ensure guest satisfaction and increase profitability. Conducts tours of the Spa facility if needed. Answers questions about amenities found throughout property.
• Schedules Spa, Salon and fitness appointments for guests and distributes workload to increase productivity and reduce downtime. Works closely with group coordinators to ensure appointments are correctly and efficiently booked. Confirms appointments.
• Welcomes and escort guests to appropriate waiting areas, and/or lounge to prepare for services. Assists guests with purchasing retail products. Promotes retail sales. Restocks all retail merchandise and guest supplies throughout the spa. Explains function of fitness equipment and spa facilities to guests.
• Assists Spa management with daily administrative activities such as making sure payroll cards are complete and responding to any issues/questions from Spa staff. Completes required Spa paperwork. Informs management about any issues regarding guest concerns or incidents. Notifies Spa management about facility, staff, guest, or supply needs and upcoming events. Attends required meetings.
• Monitors guest areas of Spa to ensure locker areas, fitness center, reception areas, treatment rooms, etc. are kept neat, orderly, clean, and well stocked. Acts as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, etc. (i.e. spa facilities/equipment in need of maintenance, VIP, special requests, etc.) Ensures retail displays are interesting and free of debris. Retrieves and restocks all operational items and guest amenities.
• Opens and closes facility in accordance with Spa policies and procedures. Reconciles and balances daily sales at close of shift and runs any required reports. Maintains Spa records by entering required room and guest account data into systems. Performs all guest accounting functions according to hotel procedure to ensure all guest and house accounts are completed and accurate. Collects related revenue by entering services and charges, computing bills and obtaining payments. 
• Resolves guest complaints within scope of authority, otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
• Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.
• Must wear non-slip, oil-resistant shoes. Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
• Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.
• Assists with preparation for department meetings. Reviews VIP lists and follows up on any issues/complaints of prior day. Compiles statistics and prepares reports as requested.

Job Requirements:

• No formal education required.
• 6 mos. prior sales, guest relations and/or spa experience desired.
• Basic knowledge of spas, luxury hotel service standards, guest relations and etiquette desired.
• Prior housekeeping experience in a hotel spa environment preferred.
• Current First Aid and CPR certification desired.
• Must have excellent customer service/communication skills to work with guests of various social, cultural, economic and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction.
• Requires ability to perform basic math skills such as addition, subtraction, multiplication and division.
• Requires attention to detail. Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency situation.
• Requires ability to learn and use telephone and computer systems used at the hotel. Requires good working knowledge of Microsoft Office. Requires ability to explain spa and hotel amenities of interest to guests.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests.
• Able to work independently with minimal guidance and as part of a team.
• Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends and alternate shifts.
• Must maintain a clean appearance and professional demeanor.
• Completes all required training as scheduled.

Physical Requirements: 

While performing the duties of the job the team member regularly sits for sustained periods of time and stands and walks frequently when performing functions of the job. Works at a quick pace. The team member frequently grasps objects. The team member regularly reaches by extending hand(s) and arm(s) in any direction while performing the essential functions of the job. The team member frequently stoops and crouches. The team member frequently talks when communicating with guests and staff. The team member frequently needs to hear voices while interacting with guests and staff.  Many aromas and smells are present in and around the spa and other hotel areas. Balance is often required to prevent falling when walking, standing while moving or carrying supplies or equipment. The team member frequently pushes and pulls carts and equipment. Lifting is regularly required when performing housekeeping duties and cleaning or preparing rooms. Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects such as carts, furniture and linens. The team member is required to have close visual acuity to perform the job such as working on computer and detecting if cleanliness meets standards. The team member is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

The team member is subject to environmental conditions found working inside and outside.  The team member is frequently subject to extreme heat and humidity found in a spa and may be exposed to areas and materials that are very cold (i.e. 30 degrees) or very hot (i.e. 110 degrees) for prolonged periods of time. The team member is subject to noise produced by vacuums, industrial washers, dryers and other cleaning equipment. There is occasionally sufficient noise to cause the team member to shout in order to be heard above the ambient noise level. The team member is subject to hazards which includes proximity to moving mechanical parts, electrical current, or exposure to cleaning chemicals. The team member is occasionally subject to atmospheric condition such as fumes, odors, or dusts.

Paséa Hotel & Spa is an equal opportunity employer.