Hourly Rate: $25

Evening Shift & weekend availability

Position Summary:

Responsible for assisting with the planning, organization, development and direction of the Security staff to operate at the highest service standards as they relate to safeguarding property, assets, guests, visitors and team members. Builds and manages teams effectively.

Primary Responsibilities/Essential Functions:

• Provides guidance and leadership to Security Agents whenever necessary. Provides feedback about performance and may be involved in the evaluation process. Provides feedback to management on work-related issues including those that might lead to disciplinary action. Makes assignments and distributes workload; manages day-to-daywork flow. Provides subject-matter expertise to co-workers. May be assigned time-keeping authority. Provides training and coaches staff.
• Ensures Security Agents patrol hotel/resort property to ensure the safety of guests and team members and to protect all hotel assets. Answers house calls, assists guests and team members with respect to safety, security and hotel operations. Assists injured guests and team members, ensuring documentation and disposition of reports. May use vehicles to patrol property.
• Ensures Security Agents are adhering to all established security practices and procedures, including investigations, reporting, logging, and interaction with guests, law enforcement and team members.
• Checks alarm systems, safety and fire equipment systems and closely monitors security of building doors, service areas and delivery areas.
• Responds to emergency calls and ensures operational support areas are covered to provide excellent customer service. Assumes a lead role during emergency response needs as directed by the General Manager or other management.
• Resolves guest complaints and anticipates potential problems by reviewing and monitoring incident reports. Responds to all notifications of all unusual events or circumstances, missing items, or alleged theft. Monitors, tracks, investigates, coordinates, and ships (or arranges pick up) all Lost & Founds items left by guests and team members. Continuously follows up with various departments to ensure Lost & Found policies are being upheld. Involves management with complaints and resolution of any missing items attaching appropriate incident reports. Follows up with department heads on tracking evidence of team members being noted as not turning in Lost & Found items when reported.
• Effectively deals with internal and external customers, some of who may require a high level of patience, tact and diplomacy to defuse anger. Collects accurate information and resolves conflicts. Keeps immediate manager promptly and fully informed of any problems, potential safety issues, or unusual situations so prompt corrective action may be taken. Communicates with other departments to fulfill guest needs.
• Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.
• Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their manager. Maintains strict compliance with hotel's hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
• Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.

Qualifications (relevant experience, education and training):

• High school diploma or general education degree (GED); or equivalent combination of education and experience. Specialized police or security training
• Three or more years related security experience required. Hotel or resort experience preferred.
• Requires ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides a high level of guest satisfaction.
• Must have excellent customer service/communication skills to work with guests of various social, cultural, economic and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction.
• Requires ability to use computers programmed with accounting software to record, store and analyze information.
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Requires attention to detail.
• Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency situation.
• Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests.
• Able to work independently with minimal guidance and as part of a team.
• May require valid drivers' license in good standing with clean driving record.
• Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel.
• Work schedules will include working on holidays, weekends and alternate shifts.
• Must maintain a clean and appearance and professional demeanor

Physical Requirements:

While performing the duties of the job the team member regularly stands for sustained periods of time or walks from one work area to another. Emergency situations may require running to secure a situation or provide emergency response. While performing the duties of the job the team member regularly uses fingers to enter data into computer, operate telephone/office equipment, and use radio equipment. The team member frequently grasps objects. The team member frequently reaches by extending hand(s) and arm(s) in any direction. Repetitive motions are made while entering data into computers. The team member occasionally stoops, kneels and crouches. The team member regularly talks and hears to answer phones and communicate with guests or staff. Exerts up to 25 pounds of force frequently. Must be able to occasionally exert up to 250 pounds of force to move people or objects in an emergency situation. The team member is required to have close visual acuity to view telephone and radio, computer terminal, documents and guests. The team member is required to have visual acuity to operate motor vehicles or heavy equipment. The team member is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned and to make general observations of facilities to assess and provide required security measures and threats. The team member is subject to environmental conditions found working outdoors and indoors. Exposed to weather conditions such as wind, rain, cold and hot climate temperatures while working outside. The noise level is moderate. The team member is subject to hazards, which include proximity to electrical current found in office, related equipment. The team member is occasionally subject to atmospheric conditions such as perfumes, odors, or dusts.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.