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General Manager

Position Summary:

The General Manager is responsible for leading and managing the daily operational, financial and administrative aspects of the hotel. The General Manager will be committed to delivering results and ensuring the overall success of the hotel in both profitability and guest service scores. The General Manager provides exemplary leadership and helps to create an atmosphere which cultivates our Guiding Principles and drives our company culture and values. The General Manager will act as an ambassador of the hotel, be open and available to team and guests, and uphold the highest level of integrity and professionalism in all matters.


General Duties & Responsibilities:

  • Provides executive leadership to drive overall operating and financial directives. Provides day-to-day direction to executive team and managers; monitors service, operation and responsible financial management of each business unit within the hotel
  • Ensures overall hotel success, profitability and return on investment
  • Prepares annual budget. Achieves/exceeds budgeted revenues, uses computer programs to analyze forecasts, cost and revenue reports. Makes decisions and takes action based on that information to maximize profitability.
  • Responsible for the overall satisfaction and safe work environment for all team members.
  • Ensures sales and marketing teams are effectively optimizing available all revenue departments including Rooms, Food & Beverage, Parking, Gift Shop, etc.
  • Acts a consummate brand ambassador, ensuring community relationships are both effective and positive.
  • Drives a culture of outstanding service throughout the property. Ensures guests and setting standards for all team members to follow and implement. Monitors all satisfaction and repeat business. Seeks opportunities to improve satisfaction and immediately handles any guest concerns or complaints.
  • Ensures property's physical appearance exceeds property standards. Ensures issues throughout property are addressed. Oversees security and safety of guests, team members, visitors.
  • Ensures hotel management is carried out in accordance with the organization's policies and applicable laws. Develops a world-class management team of talented staff. Inspires and ensures team member engagement, performance, and open communication.
  • Develops management and staff programs to increase guest satisfaction and promote team member empowerment. Directs the selection, training, supervision, development, discipline and counseling of team members in accordance with property policies and procedures. Conducts performance evaluations for management staff and demonstrates positive leadership characteristics which inspire team members to exceed standards.
  • Reviews and follows all safety policies and procedures

Qualifications (relevant experience, education and training):

  • High school diploma or general education degree (GED), or equivalent combination of education and experience. Bachelor's degree in Hospitality Management desired.
  • Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established operating criteria.
  • Two or more years of experience as a General Manager, Assistant General  Manager or Director of Operations in similar setting
  • Possess solid knowledge of hotel management, hotel service standards, guest relations and etiquette
  • Prior demonstrated experience successfully leading teams of managers and directors
  • Requires strong financial acumen and a proven track record of hotel specific financial mastery
  • Requires ability to travel occasionally for required conferences, meetings, training, etc.
  • Ability to monitor and manage labor, acting as a guide to managers in the hotel by anticipating business activity while ensuring positions are staffed when and as needed and labor cost objectives are met
  • Strong knowledge of sales techniques with strong skills and ability to negotiate and close sales
  • Experience preparing budgets and expertise analyzing profit and loss statements
  • Must possess superior communication skills, able to effortlessly vacillate between layers within the organization, guests, investors, clients and vendors. Fluency in English is required. Those with bi-lingual abilities will be preferred
  • Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel to include holidays, weekends, early mornings and late nights at times
  • Must maintain a professional demeanor and appearance

AC & Residence Inn Dallas is an equal opportunity M/F/V/D

Job Details
Reference # 46046
Posted on 10 Jun 2022
Location(s) AC Hotel Residence Inn Dallas by the Galleria - Dallas, TX
Department Operations
Career level Executive Level
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